The Free Item function allows you to automatically add certain free items to an order. This is particularly useful when you want to send a catalog or brochure to new customers together with the goods from their first order, for example. It is also helpful when you want to include free gift items for a limited period of time.
Free items are created in Xentral as regular items in order to track their stock levels. A sales price is not required. The items no longer need to be added manually to orders – they are automatically inserted into the position table according to the specified rule when importing from your shop system or marketplace.
Overview (Free Item – Details)
You can access the module via App Store > Free Item or via the Smart Search using Free Item.
The overview displays all current rules in a live table. These rules define the conditions under which free items are automatically added to orders.
The "Quantity" column specifies how many units of the item should be included in the order.
Defining Rules for Free Items
Use the +NEW button to create rules and define under which circumstances free items should be added to orders.
Note
The item is automatically inserted into the position table of your order during shop import or when using "Recalculate order".
When defining a rule, you can choose the following settings:
Field name | |
Item | The item that is added free of charge to orders. Enter it via the item search by item name or number. |
Project (optional) | Restricts the free item to orders from a specific sales channel, e.g., your B2C shop or marketplace. Enter it via the project search by project name. |
Quantity | The number of units of this item to be added, e.g., '1' to add one piece. |
Add for: Every order | The item is automatically added to every order from every customer. |
Add for: New customer orders | The item is only added to a customer’s first order. Select this setting if the item should only be sent once – as part of the first order – to new customers. |
Add for: Never (optional) | The item is not added to orders. This function allows you to temporarily deactivate an item that you will have back in stock or need again soon. |
While stocks last | The item is only added to orders as long as stock is available. If the item is out of stock, it will not be added – to prevent an order from receiving a red stock indicator and remaining stuck in the auto-shipping queue due to insufficient stock of the free item. |
Editing / Deleting Free Items in an Order
When a corresponding rule has been created and an order is placed for a customer, the free item is added automatically.
You have the option to manually remove or edit the item in exceptional cases.