Many companies are currently starting with AI through individual tools like ChatGPT or Claude.
The most interesting question, however, is not which AI you use – but: which tasks you can hand over to it.
With the AI features in Xentral, you can start small and automate your first tasks – directly where your processes already happen. You don’t need to introduce new systems or completely change existing workflows.
Start with one task
Most companies don’t begin with a full AI strategy. They start with a single task that regularly costs time.
For example:
Pre-sorting customer inquiries
Structuring returns
Creating orders from emails
Retrieving business figures faster
Preparing recurring tasks
Even small automations can save several minutes – or even hours – every day.
What you can already handle with AI today
With AI in Xentral, you can, among other things:
Automatically pre-qualify customer inquiries
Structure returns and complaints
Recognize and assign delivery status inquiries
Prepare orders directly from incoming requests
Retrieve business figures via chat
Prioritize open tasks
Create briefings for customers, teams, or processes
This is not about replacing people – it’s about reducing routine tasks and getting to the important decisions faster.
How AI works in Xentral
AI supports you in three steps:
Understanding
Emails, inquiries, or other information are analyzed and categorized.
Example
A customer inquiry is automatically recognized as a complaint and the appropriate process is suggested.
Preparing
AI suggests the next steps or already prepares them.
Example
An order draft is automatically created from a customer inquiry.
Executing
Defined tasks can be handled automatically by AI agents.
Example
Recurring inquiries are automatically processed and documented.
You stay in control
AI agents create suggestions, recommendations, and preparations. The decision always stays with you.
You determine which processes are automated and which approvals are required. This way, you combine the speed of AI with the experience of your team.
Your AI gets to know your company
Every company works differently. That’s why AI can draw on knowledge that is specifically tailored to your company.
This includes, for example:
Product information
Communication guidelines
Process descriptions
Internal workflows
As a result, responses, suggestions, and automations become more and more fitting over time.
Start today. Expand tomorrow.
Many companies wonder how to get started with AI. Our recommendation: start small.
Find a task that regularly costs time.
Automate this step.
Learn from it.
Expand the use of AI step by step.
The future belongs not to the companies that automate everything at once – but to the companies that continuously learn how to use AI effectively.
Conclusion
AI is not an additional system alongside your ERP. It becomes part of your daily work.
Xentral is evolving step by step from a system you work in to a system that actively works with you, prepares tasks, and supports you in making decisions.
This way, you can achieve more – without your workload growing at the same rate.
Tip
Ready to take the first step? Find out which AI features are available in Xentral and how to set them up: